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352 Avaya Application Solutions IP Telephony Deployment Guide
Vital Agent analysis
Vital Agent is a high-level analysis tool that passively monitors and reports throughput and
performance statistics and errors and reports any problems that the host computer encounters.
The customer must install and run the Vital Agent software on all desktops targeted for Avaya IP
Telephony.
If the customer has a somewhat standardized network infrastructure, Avaya can waive the need
to install this application on every desktop and instead to run this utility only on key desktops.
The Vital Agent software gathers data for up to 5 consecutive business days after which the
customer sends the data file to the CVDN Professional Service engineers for analysis. The
CVDN then determines if the proposed Avaya IP Telephony application can perform acceptably
over the customer’s network.
If a problem is uncovered as a result of the survey, the CVDN Professional Service engineering
team notifies the Account Team and includes detailed technical information regarding the
problem. The customer has two choices:
● Resolve the problems independently and then re-run the survey afterward;
● Hire Avaya to perform an on-site Detailed network readiness assessment service.
Detailed network readiness assessment service
The Detailed network readiness assessment service includes
● Scheduled on-site evaluations
● Traffic simulation
● Network testing
● Analysis of the results
● Recommendations to resolve any network throughput issues
In order to reap the benefits of IP Telephony, customers must either possess or acquire a keen
understanding of their network and its performance capabilities. This ensures that the transfer
of information between systems and processes is not compromised and that the network
infrastructure remains stable.
The Detailed service results are documented in a Network Assessment Report that identifies
the root cause of the network issues and provides the customer with recommendations on how
to resolve those issues to support the implementation of the IP Telephony solution. CVDN
Professional Services utilizes proven methodologies performed by a staff of highly-experienced,
certified network engineers. These engineers are capable of addressing the customer’s critical
business needs in complex, multimedia, and multivendor environments.