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Avaya Distributed Office
Issue 6 January 2008 23
● Exposes composite communication service units expressed in the form of generic web
service constructs understood by the business community at large.
● Uses presence and availability computations to route communication to the right device of
the user.
Communications Process Manager makes it possible for customers to combine their data
related activities with communication to:
● Rapidly mobilize the right people for decision making (no matter where they are, or on
what device)
● Significantly reduce the human latency required today in contacting people
● Incorporate automatic alerts into business process decisions.
Communications Process Manager uses internal service-oriented architecture (SOA) with both
loose coupling between its internal components and a scriptable orchestration engine. This
architecture provides a high degree of customizability and very loose coupling between the
customer business processes and the communications systems that are used to implement the
Communications Process Manager Web services. The various components of Communications
Process Manager can be included or excluded to meet customer needs.
Avaya Distributed Office
Note:
Note: See www.avaya.com/support for a complete set of documentation for Avaya
Distributed Office.
As enterprises evaluate replacements for traditional Key-Hybrid telephone systems at the
branch, they must carefully consider investments that reduce total cost of ownership, lower
operational expenses, and enable better interaction with customers.
Distributed Office provides large and medium multi-site enterprises an elegant migration from
branch-office Key-Hybrid systems to an IP-based solution. Distributed Office is a distributed and
scalable Session Initiation Protocol (SIP) solution that delivers local telephony and
communications applications to multiple locations. Target markets include financial services
outlets, retail stores, transportation depots, and regional offices for government and other
industries. Replace variable w/ short product name supports centralized administration and can
be rapidly deployed as either individual branch locations or as a network of branch locations.
Distributed Office is based on open standards using SIP and Web-Services for maximum
investment protection.
This highly available solution does not depend on WAN health for local branch operation
because call processing is distributed to each branch location. Yet customers can still link
branches together, routing voice, presence, and instant messaging, and also leverage
connections to corporate headquarters to provide enhanced customer service.