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Toll fraud
Issue 6 January 2008 243
Security Audit Service
The Avaya Security Audit Service is a fee-based, consultation service that provides a security
evaluation of a customer's telecommunications system. The Security Audit is conducted by a
Avaya team of experts and includes:
1. Preliminary telephone interview
2. On-site or remote security audit of the equipment
3. Analysis of system vulnerability
4. Written recommendations for increasing security
Security Tune-up Service
The Security Tune-up Service is a fee-based, consultative service designed to provide an
expedient, online review of the toll-fraud potential in your system. This service is provided for
ACM systems and voice messaging systems. Customer support engineers who specialize in
security:
1. Remotely access your system.
2. Analyze the potential risks in the system.
3. Optionally implement agreed-upon changes to secure the system.
Toll Fraud Intervention Hotline
If you suspect you are being victimized by toll fraud or theft of services and need technical
support or assistance, call the Avaya Toll Fraud Intervention group toll free at
1-800-643-2353 (24 hours a day/7 days a week)
● Consultation charges may apply.
● There is no charge for intervention services performed on equipment that is covered by
warranty or service agreement.
Avaya Security Handbook
The Avaya Security Handbook summarizes the principal steps that a system administrator can
take to reduce the risk of toll fraud. This handbook complements specific documentation for
Avaya products and provides a system administrator with a complete, detailed reference for
planning and implementing security measures.