Filter
Top Products
Communication applications
Issue 6 January 2008 155
Unified Communication Center
Unified Communication Center lets mobile, remote and office workers easily access important
communications tools and information via any telephone using simple and intuitive speech
commands.
Avaya Call Management System (CMS)
The Avaya Call Management System collects call traffic data, formats management reports, and
provides an administration interface for Automatic Call Distribution (ACD) on your
Communication Manager. CMS helps enterprises manage the people, traffic load, and
equipment in an ACD environment by answering such questions as:
● How many calls are we handling?
● How many callers abandon their calls before talking with an agent?
● Are all agents handling a fair share of the calling load?
● Are our lines busy often enough to warrant adding additional ones?
● How has traffic changed in a given ACD hunt group over the past year?
Site Statistics for Remote Port Networks forwards location IDs to CMS to provide call center
site-specific reports.
CMS reliability and redundancy
Dual Links to CMS provides an additional TCP/IP link to a separate CMS for full, duplicated
CMS data collection functionality and high availability CMS configuration. The same data are
sent to both servers, and the administration can be done from either server. The ACD data is
delivered over different network routes to prevent any data loss from such conditions as ACD
link failures, CMS hardware or software failures, CMS maintenance, or CMS upgrades.
Conferencing systems
Conferencing & Collaboration Applications enable cost effective means to connect with key
people around the world in a way that enhances operations.
Meet-me conferencing
Meet-me conferencing provides conferencing of up to six parties from any communication
device that is internal or external to the business network. This feature does not require any