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Avaya network readiness assessment services
Issue 6 January 2008 351
Site Configuration Survey
The ECLIPS Site Configuration Survey (SCS) is an detailed customer-view of the their network.
This survey is required as part of the Customer Infrastructure Readiness Survey process. The
ECLIPS SCS questionnaire must be filled out as completely as possible, and can require the
Account Team's regional Sales Engineering resources to assist. In addition to the SCS the
customer must provide a topology map of their existing network (LAN/WAN and hardware/
software configuration listings). When the SCS is complete, the customer provides both the
SCS and Topology Maps with detailed descriptions of topology components (routers, Ethernet
switches, PSTN linked systems, firewalls, servers, E-mail systems, etc.). This information goes
to the CVDN Professional Service engineering team that reviews this information and prepares
for the Vital Agent Analysis, the second component of the Basic network readiness assessment
service.
Table 63: Basic Network Readiness Assessment Service components
Component Who does this? What does this do?
What are the results?
What happens
with the results?
Network Topology
Report
Customer Describes your
network configuration.
Topology report
integrated with all
other Basic
service
components.
Site Configuration
Survey
Customer Data for individual
customer site;
high-level health
check.
1
1. If the network fails to meet the minimum criteria required for network throughput, configuration, or
additional resources are needed, Avaya recommends the more in-depth analysis of the Detailed
network readiness assessment service.
Professional
Service (PS)
engineer reviews
data and
recommends
where to deploy
Protocol Analysis
software.
Vital Agent
analysis
Customer
downloads
application to
identified
desktops
Vital Agent collects
data about the
customer’s network
traffic.
PS Engineer
analyzes the
traffic data and
determines where
to deploy the
Performance
Analysis software.
Protocol Analysis Avaya Measures the data
exchange between the
local host and remote
resources and tests the
current load for
appropriate bandwidth.
Deeper data
analysis (CSI
engineer)