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Avaya Communication Manager
Issue 6 January 2008 21
The Integrated Management applications include the tools that enable you to
● configure, monitor, and optimize the performance of Avaya servers, gateways and
● endpoints
● monitor voice over IP traffic
● manage Quality of Service (QoS) policies
● control network quality
For more information on Avaya Integrated Management, see:
● Avaya Integrated Management on page 257
Avaya communication devices
Avaya Communication Manager provides intelligent control for a variety of smart
communication devices, including the one-X Deskphone family of IP telephones, IP Softphones,
digital telephones, attendant consoles, analog telephones, and wireless telephones. For
information on these devices, see Hardware Description and Reference for Avaya
Communication Manager, 555-245-207.
Avaya Communication Manager applications
Avaya Communication Manager supports the following communication capabilities and
applications:
● Call Center
● Messaging
● Unified Communication Center
● Avaya Call Management System (CMS)
● Conferencing systems
● Meet-me conferencing
● Avaya Meeting Exchange Solutions
● Video Telephony Solutions
● Computer Telephony Integration (CTI)
● Application Programming Interfaces (APIs)
● Best Services Routing (BSR) polling
For more information on these applications, see Communication applications on page 152 and
h
ttp://www.avaya.com/support.