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Call processing
152 Avaya Application Solutions IP Telephony Deployment Guide
Mobility
IP Telephones or IP Softphones
IP Telephones allow access to the features of Communication Manager without having to be
tied to one location. One of the major benefits of IP Telephones is that you can move the
telephones around on an IP network just by unplugging them and plugging them in somewhere
else. One of the main benefits of IP Softphones is that you can load them on a laptop computer,
and connect them to the Communication Manager switch from almost anywhere. Users can
place calls, and handle multiple calls on their PCs.
Extension to Cellular
Extension to Cellular is an integrated mobility solution that offers users the freedom to work
anywhere, anytime, using any type of cellular or wireless telephone. With Extension to Cellular,
calls to an office number are extended to a cellular telephone, allowing users to receive
work-related calls wherever they are and whenever they need. Additionally, the cellular
telephone can be administered so that when a user calls into the office, the user’s name and
office telephone number appear in the caller ID display of the telephone being called. When the
Extension to Cellular cell phone is administered to send office caller ID, the user also has the
option of picking up an ongoing Extension to Cellular cell phone call on the office telephone
when the user enters the office.
Extension to Cellular works over PRI as well as an IP trunk interface. The cell phone user
receives the same features and capabilities for incoming calls as a caller ID-enabled analog
telephone that is connected directly to the Avaya Communications Server. Extension to Cellular
provides this capability regardless of the cell phone’s cellular service provider or the cellular
standard in use.
Communication applications
Avaya Communication Manager supports a large number and variety of communication
capabilities and applications, including:
● Call Center
● Messaging
● Unified Communication Center