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Multimedia call handling (MMCH)
Issue 4 October 2002
219555-233-116
Symptom: Cannot accept a multimedia telephone call from off-premises to the
single number.
Solution: Under “Aliasing,” enter the data extension number. To do this:
a. Go to the ProShare directory and run the Diagnostics and Utilities program.
b. Double click on the Hardware and ISDN Configuration utility.
c. Choose ISDN Line Configuration.
d. Set Protocol = custom and Manufacturer = AT&T (5ESS). Click on the
Accept button.
e. Set Switch = PBX, PBX Type = G3r or G3i (for G3si). Click on the Accept
button.
f. Set Phone Call Support = No and click on the Accept button.
g. Set #Phone Numbers = 1, #SPIDs = 0, and Phone Number to the data
endpoint extension.
h. Click on the Aliasing button.
i. In the Alias box, enter the data extension number, choose External, click
the Add button, click the OK button, and click the Accept button.
Symptom: Get a short break in audio path during first few seconds of a call. This
is most noticeable when covering to AUDIX/Voice mail.
Solution: ProShare mutes the audio path when it does a “capabilities exchange”
in H.320. This problem is being addressed in later versions of the ProShare
software. Contact your Avaya representative for more information.
Vistium configuration
Table 27. Minimum system requirements
Ve rs io n: 1.03.10 or higher
Minimum Processor Speed: 487/33 MHz, DX2/77
Disk Space: 10 MB
Memory: 8 MB RAM, 17 MB recommended
ISA Expansion Slots (17-bit): 1 slot
Monitor: VGA, SVGA
Operating System: Windows
™
3.1x or Windows
™
95