Filter
Top Products
Configuring Hunt Groups and Attendants 227
6 Click Save.
The Hunt Groups page appears and lists the hunt group or attendant you
just created. See Figure 78
.
Figure 78 Hunt Groups Page
Once you have created a hunt group or attendant, you can set up call
coverage rules (see Hunt Group and Attendant Call Coverage Options
)
and add users (see A
dding Local User Extensions to a Hunt Group or
Attendant).
Hunt Group and
Attendant Call
Coverage Options
Every hunt group and attendant has a default coverage point to handle
unanswered calls. There are two default call coverage options:
■ Calls can be redirected to the hunt group or attendant’s voice mailbox
(this is the default).
Time in Queue
(1-900 seconds)
If enabled, sends a notification to all members of the
hunt group or attendant (logged in or logged out)
when a call (or calls) has been waiting in the queue
longer than the specified threshold time. The default
is 30 seconds. The threshold range is 1 to 900
seconds.
This field is not available for linear hunt groups. If no
member of a linear hunt group is available, the call
goes to call coverage (it is not queued).
Note that the value for this field must be less than
the value configured for the Total Timeout field (see
Table 26
).
The displayed message for an exceeded Time in
Queue call threshold is:
HG Queue exceeded time:
<hunt group extension>.
30
Table 27 Add Hunt Group Queue Notification Settings (continued)
Field Description Example