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Chapter 31 Troubleshooting
FMG3024-D10A / FMG3025-D10A Series User’s Guide
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4 Turn the Device off and on.
5 If the problem continues, contact the vendor.
31.3 Device Access and Login
I forgot the IP address for the Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the Device (it depends on the network), so enter this IP
address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page
17.
I forgot the password.
1 The default admin password is 1234 and the default user password is 1234.
2 If you can’t remember the password, you have to reset the device to its factory defaults. See
Section 1.5 on page 17.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section on page 104), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix C on page 283.