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Automated Attendant System
Chapter 4
Voice Mail System/Automated Attendant System/ Answering System
How Automated Attendant System Works
The Automated Attendant System is a flexible communication tool that can
enhance your productivity by improving your call management. The
automated attendant answers incoming calls and then routes the callers to
the base unit or the desired cordless handset.
The base unit plays the role of operator with the cordless handsets as the
extensions. The extension numbers are the same as the handset numbers
(p. 19, 52). Callers can reach desired mailboxes using this system to leave
messages.
You can set this system to any line to suit your needs (p. 58).
Calling the automated attendant
When a caller calls a line to which the Automated Attendant System is
assigned, the caller will first hear a greeting message. You can record this
message yourself or use the pre-recorded message (p. 58, 59).
Call is received.
Automated Attendant System
The automated attendant announces
the greeting message 3 times.
Caller presses the required
extension number ((1) to (8))
and (#).
Caller presses (0)
and (#) for the
operator.
Call Transfer Status (p. 62):
The extension (cordless
handset) answers.
Call Operator
Status (p. 63):
The operator (base
unit) answers.
“Welcome to the
general delivery
mailbox. Please
leave a message at
the tone.”
(The line indicator
light flashes on the
base unit and the
line status icon
flashes on the
handset display.)
No operation
Records a
message
*
Callers who are not familiar with the voice mail operation, or who are calling from
rotary telephones are transferred to the general delivery mailbox where they can
leave messages.
*