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Before Requesting Help
Voice Mail System/Automated Attendant System/
Answering System
Problem
The Automated Attendant
System or Answering
System is on, but incoming
messages are not
recorded.
“Message full” flashes
on the base unit display,
and no new messages are
recorded.
You cannot access your
mailbox by pressing .
You cannot access a
mailbox from a touch tone
phone.
While recording a greeting
message, the unit starts to
ring and stops recording.
Remedy
•The remaining recording time or the
number of messages which can still be
recorded is 0. Erase unnecessary
messages (p. 69, 72).
•The remaining recording time or the
number of messages which can still be
recorded is 0. Erase unnecessary
messages (p. 69, 72).
•Make sure that the base unit/cordless
handset is in the standby mode.
•If 4 cordless handsets or the base unit and
3 handsets are in use, you may not be able
to access the mailbox. Try again later.
•If the Automated Attendant System or
Answering System is responding to 4 calls
on separate lines, you cannot access the
mailbox. Try again later.
•You are too far from the base unit. Walk
closer to the base unit.
•If “Enter mailbox password” is
displayed, the direct handset access mode
is OFF (p. 56). Enter the mailbox password
and press (#).
•Make sure you press (*) and enter the
correct password.
•The Automated Attendant System or
Answering System may not respond if the
tones are too short to activate the unit.
Press each button firmly.
•To answer the call, press the called line
button. The recording will stop. Start from
the beginning after hanging up.