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Troubleshooting 4630 Applications
Troubleshooting
10-6 Issue 2.0 December 2003
CALL LOG APPLICATION:
The Call Log is empty
Many events will clear the Call Log,
including power failure or restarting the
telephone, for example, following
logging off.
You cannot add an entry to a Speed
Dial button
No buttons are available in the
selected Speed Dial group. Select a
different group or delete a button label
before trying to add the Call Log entry
to your Speed Dial list.
DIRECTORY APPLICATION:
No Directory tab displays with the
other application tabs at the bottom
of every screen
Your telephone is not administered to
support the Directory application. If you
believe it should be available, contact
your System Administrator.
Dialing from the application does not
go through
Your System Administrator must
administer the settings for the
Enhanced Dialing feature beyond the
defaults.
Directory application tab displays,
but you receive an “Attempting to
connect to server” message when
you select the tab
The telephone cannot connect to the
Directory server administered for it.
Contact your System Administrator to
ensure the server address has been
properly administered.
Directory query produces an error
message
Verify the spelling of your query. If
correct, there is a problem with either
the 4630’s administration, the server,
or the network. Contact your System
Administrator, providing the exact text
of the error message you received.
DIRECTORY APPLICATION:
You cannot add an entry to a Speed
Dial button
No buttons are available in the
selected Speed Dial group. Select a
different group or delete a button label
before trying to add the entry to your
Speed Dial list.
Problem/Symptom — Continued Suggested Resolution — Continued