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Introduction
Troubleshooting
10-2 Issue 2.0 December 2003
Basic Troubleshooting 10
Problem/Symptom Suggested Resolution
Phone does not activate after
connecting it the first time
Unless your System Administrator has
already initialized your telephone, you
may experience a delay of several
minutes before it becomes operational.
Upon plug-in, your telephone
immediately begins downloading its
operational software, its IP address,
and any special features programmed
by your System Administrator from the
server to which it is connected. Report
any delay of more than five minutes to
your System Administrator.
Phone does not activate after a
power interruption
Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems, or other power
interruption causes.
Characters do not appear on the
Display screen
See Phone does not activate after
connecting it the first time above.
Check all lines into the phone to be
sure it is properly connected.
Check the power source to be sure
your telephone is receiving power.
Perform the following Test procedure:
with the telephone idle (on-hook), press
the Mute button while dialing this
sequence: 8 3 7 8 #. The display should
indicate the self-test has started then
report if the test was successful or
failed. If nothing appears on the display,
and the phone is receiving power, your
phone may need to be replaced.
If the above suggested solutions do not
resolve the problem, reset or power
cycle the phone.
Display shows an error/informational
message
Most messages involve server/phone
interaction. If you cannot resolve the
problem based on the message
received, contact your System
Administrator for resolution.