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Introduction Limitations
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Introduction
•
Page 7
Limitations
15 Agent Systems and below
The Compact Contact Center Manager comprises a suite of tightly
integrated Contact Center Modules installed on a CCC Server PC platform
running Windows 2000 or NT4. The Compact Contact Center Manager
may be installed either with or without Voice Manager Pro. The following
lists the Compact Contact Center modules included within the Compact
Contact Center Manager which are designed to run concurrently on the
CCC Server PC: -
CCC Server PC
−
Call Center View.
−
Wallboard Server.
−
Report Server and Client.
−
Report Designer (optional).
−
Voice Processing Administration (if Voice Manager Pro is present).
The following diagram shows the Compact Contact Center connectivity, for
systems of 15 agents and below, supplied on a standalone PC from Avaya
without a Voice Manager.
The following diagram shows the Compact Contact Center Manager
connectivity, for systems of 15 agents and below, where a Voice Manager
is present.