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PC Configuration Client PC Setup - Windows 2000 Professional.
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) PC Configuration
•
Page 19
Client PC Setup - Windows 2000 Professional.
1. Windows 2000 Modifications
On a machine with Windows 2000 Professional already installed, the
following settings are required:
1 The Computer Name must NOT be ARCHIVERSQL.
2 Ensure that the regional options are set to local time [e.g. for UK set it
to English (United Kingdom)].
3 Make sure that the screen display properties have been set to the
following:
•
Desktop Area is set to 800 by 600 pixels
•
Color palette is set to 65536.
4 Ensure that the guest account has been enabled. Refer to "2. Guest
Accounts" on page 14.
5 Alter the Event Log settings as described in section "3. Event Log
Settings" on page 14.
2. Map Network Drive
1. From the Windows desktop, Click the right mouse button on the My
Computer icon and select Map Network Drive.
2. Select a Map Drive (e.g. F).
3. In the Folder section type \\ARCHIVERSQL\C
4. Make sure that the Reconnect at logon is also checked. Click on
Finish. This enables you to share the CCC (e.g. Call Center View)
files.
You are now ready to install CCC applications as detailed on "Install CCC
Applications" on page 20.