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PC Configuration Client PC Setup - Windows NT Workstation
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) PC Configuration
•
Page 16
Client PC Setup - Windows NT Workstation
1. Windows NT Workstation Modifications
On a machine with Windows NT4 workstation already installed you need to
check the following:
1.
The Computer Name must NOT be ARCHIVERSQL.
2.
Windows NT Server Service Pack 6a has been installed. If you are in
doubt, install the service pack again.
3.
Ensure that the Time Zone is set to local time [e.g. for US set it to
English (United States)].
4.
Make sure that the screen display properties have been set to the
following:
•
Desktop Area is set to 800 by 600 pixels
•
Color palette is set to 65536.
5.
Ensure that a guest account has been enabled as described in section
"1.2 Guest Account" on page 10.
6.
Amend the Event log settings as described in section "1.3 Event Log
Settings" on page 10.
2. Map Network Drive
1. From the Windows NT desktop, click (using the right mouse button)
Network Neighborhood and select Map Network Drive.
2. Select a Map Drive (e.g. E:), in the Path Type \\ARCHIVERSQL\C,
ensuring Reconnect at logon is also checked.
3. Click OK. This enables you to share the CCC (e.g. Call Center View)
files.
You are now ready to install CCC applications as detailed on "Install CCC
Applications" on page 20.