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Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Page 2
Introduction............................................................................................................................................... 3
General .................................................................................................................................................. 3
Overview ................................................................................................................................................ 4
System Specification.............................................................................................................................. 5
Limitations.............................................................................................................................................. 7
PC Configuration ...................................................................................................................................... 9
Overview ................................................................................................................................................ 9
Server PC Setup – NT4 ....................................................................................................................... 10
Server PC Setup – Windows 2000 ...................................................................................................... 14
Client PC Setup - Windows NT Workstation........................................................................................16
Client PC Setup - Windows 95............................................................................................................. 17
Client PC Setup - Windows 98............................................................................................................. 18
Client PC Setup - Windows 2000 Professional.................................................................................... 19
Install CCC Applications........................................................................................................................ 20
Installing CCC...................................................................................................................................... 20
Trouble Shooting.................................................................................................................................... 21
CCC Installation................................................................................................................................... 21
CCC Client applications....................................................................................................................... 21
Report Manager................................................................................................................................... 21
Wallboard Server/Client....................................................................................................................... 21
CCC User Access ................................................................................................................................... 22
Starting CCC User Access................................................................................................................... 22
Change Server PC Name ....................................................................................................................... 23
Overview.............................................................................................................................................. 23
NT4 Server PC..................................................................................................................................... 23
Windows 2000 Server.......................................................................................................................... 25
Change Client PC Names....................................................................................................................... 26
General ................................................................................................................................................ 26
Operating Systems .............................................................................................................................. 26
Administering the Database .................................................................................................................. 28
Overview.............................................................................................................................................. 28
Telephone System.................................................................................................................................. 29
Requirements....................................................................................................................................... 29
Wallboard Installation and Maintenance .............................................................................................. 32
Wallboard 22........................................................................................................................................ 32
Wallboard 10........................................................................................................................................ 40
Index ........................................................................................................................................................ 47
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