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Introduction Overview
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Introduction
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Page 4
Overview
Compact Contact Center provides the user with the necessary tools to
facilitate the management of call traffic. The diagram below shows the
concept:
Wallboard Server Wallboard Client PC Wallboard
Wallboard Manager
Alarm Reporter
Call Centre View
Report Viewer
Archiver Report Scheduler
Report Server Report Designer
Report Manager
Delta Server
Telephone System
IP400 Office
This document describes the equipment (including Software) required and
the procedures to be followed to install the CCC Manager modules on a
customer's site.
The "Installation and Maintenance Manual" covers the installation of the
Telephone System.