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Trouble Shooting CCC Installation
Compact Contact Center Installation & Maintenance
40DHB0002USBG Issue 1 (11/14/2001) Trouble Shooting
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Trouble Shooting
CCC Installation
1. Whenever anything is loaded from the I386 directory on a Windows
NT4 installation CD, re-installation of NT4 Service Pack 6a is
NECESSARY.
2. On the Server PC, ensure that the guest account is enabled. Also,
ensure that the C drive is shared with the names ‘C’ and ‘SDXSHARE’.
Shares must have full permissions.
3. If, for whatever reason, the Server PC has to be renamed from the
default name (ArchiverSQL), be aware that Microsoft SQL cannot be
guaranteed to operate correctly if a name that includes spaces is used.
CCC Client applications
1. It is possible that a Client application will NOT automatically find the
Delta Server, if the Client application and Delta Server are on PCs on
different networks. When this happens, click the ‘Advanced’ button
(from Find Server screen) and select the option to enable the name of
the PC running the Delta Server to be typed in.
2. When using Microsoft Windows 98, for Client applications mapping a
drive to the C drive on the Server PC will speed up Server discovery.
3. When using a Global/Seltek Voice Manager for queuing which uses the
traditional pickup method, the number of calls presented along with the
answer time statistics for an agent/agent group may not be as expected.
Report Manager
1. To be sure that the Archiver is passing information into the database it
is a good idea to keep the status window displayed.
Wallboard Server/Client
1. On the Wallboard Server/Client, a User can only remove scheduled
messages from the schedule with a higher access level than the User
that scheduled the message or by the user that scheduled the
message. It therefore follows that if a user with Administrator access
rights has scheduled a message then only that User can remove that
message from the schedule.