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24 Welcome to T-Mobile
For more information about T-Mobile Hotspot, see "Connect to T-Mobile
HotSpot" in Chapter 11.
International Service
You can access the Internet and make calls using your device while abroad.
To take advantage of this service, visit www.my.t-mobile.com or contact
Customer Care at 1-800-937-8997 to activate international calling features.
Inform the representative that you want to use T-Mobile service (voice and
data) internationally. The representative will add the service to your account
at no charge. For more information on international service, visit
www.t-mobile.com/international/.
Note Additional fees may apply. Countries that support international wireless
Internet roaming may not be the same as countries that support
international voice roaming.
Please refer to www.t-mobile.com/international/ for information on world-
class Internet service.
Activating Service
If your service has not been activated, then follow the steps in this section
to activate. The T-Mobile Activations representative will set up your service
and assign your mobile number. It takes about 20 minutes to activate voice
service and may take up to 24 hours to activate data service. Business and
government accounts may take additional time to activate voice and data
service. By activating service, you acknowledge that you have read and
agreed to the Terms and Conditions of the Service Agreement.
1. Have your service agreement and the following information ready for
your Activations representative:
• Name, home address, home phone, preferred billing address.
Note For business and government accounts, your Activations
representative will also require your physical address, company
name or government agency name, and the tax ID.
• Social Security number, current driver’s license number, and date
of birth for credit-check purposes