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Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Strata DK Programming 5/00 6-27
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Initialized Default: Destination = Incoming port 000
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range
DK40i 01~08 000~027 500~527
RCTUA 01~078 000~031 500~531
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
B1CU 01~08 000~055 500~579
B2CAU/CU 01~16 000~111 500~739
B3CAU/BU 01~16 000~191 500~739
B5CAU/BU 01~16 000~335 450~785
Data After Shift Service Destination
OP0, OP1, OP2, OP3
Overflow Point (OP) Destination (Incoming Port 000). Only one OP
can be programmed. For No Overflow, select DATA=0.
301~308 ACD Group (DK40i, RCTUA, RCTUBA/BB, B1CU)
301~316 ACD Group (RCTUC/D, B2CAU/BU, B3CAU/BU)
401~416 ACD Group (RCTUE/F, B5CAU/BU)
320 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)
420 (RCTUE/F, B5CAU/BU)
Auto Attendant (DK Built-in)
321 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)
421 (RCTUE/F, B5CAU/BU)
Normal CO line; Ring assignments not including delayed ringing
assignments
See [PhDN] Port Range [PhDN] Program *04 Port Number
900~915 Distributed Hunt Group Program *04 Port Number
ACD Group
Numbers
After Shift
Destination
DATA = DestinationSELECT = 6
SELECT = ACD Group Number