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Automatic Call Distribution
Program 18 – Agent Names for SMIS/MIS Assignments
6-14 Strata DK Programming 5/00
➤ To erase data
➤ Press LED button 01.
Numeric Mode
0 to 9 are treated as numerals.
Note Dial pad starts out in Numeric Mode. Press button to switch to Alpha Mode.
Figure 6-1 Alpha Mode
Moves cursor to left
Scrolls alpha and
special characters
Alpha Entry (Example): Special Character Entry:
Alpha
Character
Entry
Sequence
Special
Character
Entry
Sequence
QZ ABC DEF
GHI JKL MNO
PRS TUV WXY
Cursor
Left
Scroll
Key
Mode
Key
A
B
C
Q
Z
:
–
+
/
Moves cursor to
right, and starts
special character
entry when in the
Alpha Mode
Changes from
Numeric to
Alpha Mode
and vice versa
1700