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Toshiba DK424 Telephone User Manual

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Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

6-18 Strata DK Programming 5/00

Program 14-3 – Announcement/Music Port and Queue

Pattern

Initialized Default: all blanks

✱  ✱  ✱ ✱  6SNU   +ROG  6SNU  +ROG  6SNU   +ROG  6SNU   +ROG

Processor ACD Group Numbers Port Numbers

DK40i 01~08 008~027

RCTUA 01~08 008~031

RCTUBA/BB 01~08 008~079

RCTUC/D 01~16 008~239

B1CU 01~08 008~055

B2CAU/BU 01~08 008~111

B3CAU/BU 01~08 008~191

RCTUE/F, B5CAU/BU 01~16 008~335

Code 1 Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.

Code 2

Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three

announcements. (Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two

announcements are used for the ACD Group queue.

Code 3

Enter the second announcement port for two-announcement queue patterns or enter the third announcement port

for three-announcement queue patterns.

Code 4

Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold

(MOH) source.

Code 5 Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.

ACD Group

Number

Code 1

Announcement

1 Port

Code 2

Announcement

2 Port

Code 3

Announcement

2 or 3 Port

Code 4

Music Source Port

Code 5

Repeat

Announcement

Number

DATA = Port number of Music or Announcement

Source

Enter blanks with Button/LED 01.

SELECT = 3

Code (1~5)

ACD Group Number

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