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Automatic Call Distribution
Program 14-2 – ACD Supervisor Passwords
Strata DK Programming 5/00 6-15
Automatic Call Distribution
Program 14-2 – ACD Supervisor Passwords
Initialized Default: All blanks
Program 14-2 Overview
Assigns a Supervisor ID code to each ACD Group. Only one code is allowed per Group. When a
Supervisor ID code is logged into the system, the telephone is assigned (with all Supervisor
features) to the ACD Group with that Supervisor ID code.
If the telephone has an LCD, it can be used to monitor Agent and Queue Status for all ACD
Groups by using special access codes
;; and ;; (where XX = ACD Group number). If
a code is assigned to a non-existing ACD Group, the code can be used by a Manager (for example)
to check the Agent and/or Queue Status of any ACD Group.
✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG
Processor ACD Group Numbers
DK40i, RCTUA, RCTUBA/BB, B1CU 01~08
RCTUC/D, B2CAU/CU, B3CAU/CU 01~16
RCTUE/F, B5CAU/CU 01~16
ACD Group Number Supervisor ID Code Name
DATA = Supervisor ID Code (0000~9999)
GROUP = ACD Group Number
SELECT = 2