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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
5 - 2
Troubleshooting Power and Startup Issues
Troubleshooting Dialpad Issues
Symptom Problem Corrective Action
There are power issues. The phone has no power. • Verify that no lights appear on the
phone when it is powered up.
• Check if the phone is properly plugged
into a functional AC outlet, if
applicable.
• Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
• If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
• Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Symptom Problem Corrective Action
The dialpad does not work. The dialpad on the phone does
not respond.
• Check for a response from other
feature keys.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Tap
> Status >
Network > Ethernet. From the
Ethernet page, scroll to LAN port and
verify that it is active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
Note: Before restarting your phone,
contact your system administrator. Your
system administrator may want to
troubleshoot your phone in more detail
before restarting the phone and losing
current status information.