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Using the Advanced Features of Your Phone
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Playback stops if you tap the Stop soft key, or press the Left arrow key, ,
, or .
If the handset is off-hook when you tap the Play soft key, you will hear audio
through the handset. If the handset is on-hook when you tap the Play soft key,
you will hear audio through the speaker. If you lift the handset while you
listen through the speaker, you will hear the audio through the handset.
You cannot open a .wav file while a call is in progress or if you have placed a
call. The message “Active call, action aborted” displays in either case. If all
calls are on hold, you can start playback. If you press for the selected
call or the particular Line Key for the held call, playback stops and the call
resumes.
You cannot place a call while playback is in progress using the dialpad.
However, you can place a call using a Speed Dial Key or Line Key. You can
answer calls while playback is in progress (see Answering a Call While
Playing Back Recorded Calls on page 4-15).
You can also play back recorded files on other devices, such as a Windows
®
or
Apple
®
based computer using an application capable of playing .wav files.
If an error occurs while playback is in progress, playback stops. If you remove
the USB device during recording, recording stops and the message “Storage
media removed unsafely. Recording cancelled” displays. If you attach an
unsupported USB device, the message “Unsupported USB device attached”
appears.
This section includes information on:
• Browsing Recorded Calls
• Playing Back Recorded Calls
• Answering a Call While Playing Back Recorded Calls
Polycom recommends that you do not remove the USB device while playing back
files. There is a small probability that the USB device itself may be damaged by this
action.
Note
If you connect your USB device to your phone and the message “Unsupported USB
device attached” displays, contact your system administrator about which USB
devices are supported. To see a list of supported USB devices to record phone
audio, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP
650 and 670 and Polycom VVX 1500 Phones, at
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu
b.html.