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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
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Handling Calls
At any time, only one active call can be in progress on your phone. The active
call is the one that has audio or video associated with it. There may be multiple
other calls on hold, or in an “Incoming call” or “Ringing” state.
Your phone can handle a maximum of 24 concurrent calls. At most, your
phone can handle one active call with 23 calls on hold, or 24 calls on hold.
Your phone displays all active incoming and outgoing calls in a large window
in the center of the screen. Inactive calls (calls on hold, or incoming calls that
you don’t immediately answer) for a particular Line Key display in a row
above the soft keys (the “inactive call group”).
The following figure shows one active and four calls on hold for Line Key 1952.
To select a call on hold, tap the call on hold. New soft keys will display that
apply to the selected call. If there are more than three calls on hold, tap
or to view and select the additional calls on hold. You can also
press the Right arrow key or the Left arrow key to view and select a call on
hold.
The touch screen only displays calls for one Line Key at one time. The calls that
currently display on the touch screen are associated with the Line Key that is
green.
To display and access the calls on another Line Key, tap that Line Key. When
you tap a Line Key, the first call on hold in the inactive call group for that
Line Key will automatically resume.