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5
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your Polycom VVX 1500 C
Business Media Phone for Cisco Unified Communications Manager (SIP). The
tables in this chapter list possible trouble symptoms, the likely causes of these
problems, and the recommended corrective actions to take.
The topics include:
• Troubleshooting Power and Startup Issues
• Troubleshooting Dialpad Issues
• Troubleshooting Access Issues
• Troubleshooting Call Issues
• Troubleshooting Display Issues
• Troubleshooting Audio Issues
• Troubleshooting Video Issues
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-8.
If you require additional assistance, contact your system administrator.