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Issue Possible Cause & Solution
The display goes dark while
registering or editing
information.
• You have not performed any operations for a certain length of time.
→ If no operations are performed for a certain length of time, the
screen saver will automatically start.
Nothing happens when I
touch the display.
• A protective film is covering the display.
→ Remove any film from the display.
• The display is dirty.
→ Clean the display.
I cannot open an e-mail
attachment.
• The file may be an unsupported type, or the data may be corrupt.
→ Save the attachment to an SD card, and then try opening it in the
Gallery application. If the attachment still does not open, try
opening it on a computer.
(For details about saving an attachment to an SD card, see
page 76. For details about displaying an image in Gallery, see
page 79.)
• The e-mail account is an IMAP account.
→ If the e-mail account’s type is IMAP, attachments larger than 4 MB
cannot be opened. Either use an account that uses POP3, or
register the account again using POP3 as the account type
(Page 77).
The Music application quits
unexpectedly when I try to
open a file.
• The file may be an unsupported type, or the data may be corrupt.
→ Try playing back the file stored on the SD card on a computer or
other device.
The Gallery application quits
unexpectedly when I try to
open a file.
• The file may be an unsupported type, or the data may be corrupt.
→ Try viewing the file stored on the SD card on a computer or other
device.
The times listed in the
incoming call log or the times
listed on sent e-mails are not
correct.
• The date and time are not set.
→ Set the date and time (Page 116).
Making and Receiving Calls
Issue
Possible Cause & Solution
I cannot make calls.
• The phone number was entered incorrectly.
→ Confirm that you have entered the phone number of the other party
correctly (Page 48).
If the problem is not resolved, contact your administrator or dealer.
I cannot redial by selecting an
entry in a call log.
• The number you are trying to redial is too long.
→ If the dialed number is longer than 32 digits, it cannot be redialed
correctly (Page 48).
The unit does not ring when a
call is received.
• The ringer is turned off.
→ Press while a call is being received, or change the ringer
volume setting (Page 109).
Document Version 2011-09 Operating Instructions 123
Troubleshooting