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Features 3-67
3 Features
U
Uniform Call Distribution (UCD)
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Distributes incoming calls to one specific extension group called a UCD group assigned in
program [520]. Calls to the UCD group hunt for an idle extension in numerical order. The
UCD feature is particularly helpful when a certain extension receives a high volume of calls
compared with other extensions.
• An optional OGM/FAX Detection Card is required to perform the UCD feature.
• The Log-In or Log-Out status can be set on an extension basis. There should be at least
one extension that is in Log -In status in the UCD group.
• An extension which sets the Call Forwarding–All, –Busy or No Answer, or the Do Not
Disturb (DND) feature is skipped during circular calling.
• When all extensions in the UCD group are busy, a busy message is heard and then Music
on Hold is activated. If any extension in the UCD group is not available within the
programmed time period, then (1) an OGM will be heard and the call is disconnected, or
(2) the call will be sent to pre-programmed extension(s) in [408]-[410]. System
Programming is required for this operation. Refer to the
“
Flow chart of possible cases
and results for UCD calls”.
• Connection Reference
2.15 OGM/FAX Detection Card Installation
• Required System Programming
[111] Hold Music Selection
[408]-[410] Flexible Ringing Assignment – Day/Night/Lunch
[414]–[416] Exchange Line Mode — Day/Night/Lunch
[502] OGM Mode Selection
[513] Cyclic Tone Detection
[520] UCD Group
[521] UCD Busy Waiting Time
[522] UCD OGM Message Interval Time
[523] UCD Busy Mode
[524] UCD Intercept Mode
[525] UCD Ringing Time before Intercept
[526] UCD Ringing Time after Intercept
[600] Extension Group Assignment
• Related Feature References
Call Forwarding, Do Not Disturb (DND), Extension Group, Log-In/Log-Out
PSQX1708ZA-05E.QX 99.10.15 10:31 AM Page 67