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66 / Transferring calls
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
When transferring an external call to an external number, the
external call you are trying to transfer must be an incoming call on a
disconnect supervised line.
While on a conference call, you can remove yourself from the
conference and connect the other two callers using the Transfer
feature. However, if both of the other people are from outside the
system, at least one of the outside callers must have called you and
both of the outside calls must be on disconnect supervision lines.
In certain situations, you may experience lower volume levels when
transferring an external call to an external person, or when
transferring two external callers from a conference call.
Canceling a transfer
You can reconnect to the person you are trying to transfer at any
time before the transfer is complete.
• Press or CANCL.
• If you are not reconnected to your original call, press and
then press the line key of the original call, which is now on hold.
Displays
You are talking to the person you want to
transfer the call to. Press
RETRY if you decide
to transfer the call to someone else. Press
or JOIN to transfer the call.
The person to whom you tried to transfer a
call did not answer. Press
CALLBACK or the
flashing line button to reconnect to the call.
On the M7100 telephone, lift the receiver.
The person to whom you tried to transfer a
call has Do Not Disturb active on their
telephone. Press
JOIN to transfer the call
anyway. Press
RETRY to transfer the call to
someone else. Press
CANCL or the flashing
line button to reconnect to the call (on the
M7100 telephone, press
).