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36 / Answering calls
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
answering does not have to appear or ring at the telephone you are
using.
Trunk Answer works only with calls that are ringing on lines for which
a Ringing Service schedule is active and if Trunk Answer is enabled
by your installer or customer service representative.
Answering a call using Trunk Answer
• Press .
Displays
Answer buttons
You can use an Answer button to monitor calls on another person’s
telephone. All calls to the monitored telephone appear on the
Answer button. The calls can also be programmed to ring at the
telephone with the Answer button. Answer buttons are useful for an
attendant who monitors incoming calls for one or several other
people.
You cannot make calls using Answer buttons.
Tip -
If there is more than one incoming call on
lines in a Ringing Service, the Trunk Answer
feature picks up the external call that has been
ringing the longest.
You have tried to pick up a call on someone
else’s private line.
The call that is ringing is on a line that is not
in a Ringing Service.