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Using System features / 137
P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Remote access is possible only on lines that your installer or
customer service representative programs to auto-answer calls.
To use features on a remote Norstar system, press
followed by
the feature code. Even if you are calling from a Norstar system,
press instead of .
In certain situations, you may experience lower volume levels when
using Norstar remotely.
Tones
You may hear some of the following tones while accessing Norstar
remotely.
Using Class of Service passwords
Class of Service passwords permit controlled access to a system's
resources both by internal and remote users. When you enter a
Class of Service password at a telephone, the restriction filters
associated with your Class of Service password apply, rather than
the normal restriction filters. Similarly, when a remote user enters a
Class of Service password on an incoming auto-answer line, the
Tone What it means
Busy tone • Dialed a busy line pool access code. You
will hear system dial tone again after 5
seconds.
Norstar system dial
tone
You may use the Norstar remotely.
Fast busy tone You have done one of the following
• Entered an incorrect COS password. Your
call will be disconnected after five
seconds.
• Taken too long while entering a COS
password. Your call will be disconnected
after five seconds.
• Tried to use a line pool or feature not
permitted by your Class of Service. You
will hear system dial tone again after five
seconds.
• Dialed a number in the Norstar system
which does not exist. Your call will be
disconnected after five seconds.
Stuttered dial tone Enter your COS password.