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P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for calls
on an external line. The line must appear on that telephone but it
does not have to be a ringing line.
If your system is equipped with the appropriate equipment and you
have subscribed to the call information feature supplied by your
service provider, you will be able to capture information about
incoming callers in your call log. The same feature is supplied by an
ISDN service package that comes with calling line identification.
Call Log creates a record of incoming external calls. For each call
the log could contain:
• sequence number in the Call Log
• name and number of the caller
• indication if the call was long distance
• indication if the call was answered (and identity of who
answered it)
• time and date of the call
• number of repeated calls from the same source
• name of the line that the call came in on
Call Log can help you to
• keep track of abandoned or unanswered calls
• track patterns for your callers (for example volume of calls and
geographical location of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
The long distance indicator, as well as the caller's name and
number, may not be shown in the log, depending on the Call Display