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Troubleshooting the IP Softphone 2050
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Note: Under normal setup, the “Connection Established.
Reinitializing...” message appears briefly, then disappears after
successful connection.
Potential causes:
• A “Connection Established. Reinitializing...” message indicates a
programming error in the communication server.
Action:
Wait a moment. Under normal operation, the message disappears after
successful connection. If the message continues, check for correct
communication server programming.
Authorization failed
Symptom:
The following message appears: “Authorization failed”.
Description:
The IP Softphone 2050 has no authorization to use the communication
server.
Potential causes:
• Your system administrator has not authorized the IP Softphone 2050.
• The HardwareID found in the Settings window (under the Hardware
ID dialog box) does not match the HardwareID provisioned for the
communication server.
Action:
Contact your system administrator.