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Troubleshooting the IP Softphone 2050
103
adapters include: Enhanced USB Adapter (desktop) and Nortel Mobile
USB Adapter (mobile).
Potential causes:
• Your USB Headset Adapter does not support the functions listed on
the USB Headset dialog box.
• The USB Headset Adapter has failed to enumerate properly.
Action:
If you suspect faulty enumeration, do the following:
1. Unplug the USB cable from the USB Headset Adapter.
2. Wait one minute.
3. Plug the USB cable into the USB Headset Adapter. This forces the
USB Headset Adapter to re-enumerate.
Cannot hear audio through headset
Ensure that your headset manufacturer matches that of the USB adapter.
Check all jacks and plugs for a loose connection.
Sound still comes out of my computer speakers
Description:
The IP Softphone 2050 configuration does not direct all call audio to the
headset.
Action:
To direct all call audio to your headset, select USB Audio Device as both
headset microphone and headset speaker in the Sound Devices dialog
box (see “Sound Devices” on page 70).
Directory problems
To use the Redial List and Callers List:
• The communication server must support these features.