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Troubleshooting the IP Softphone 2050
94
Troubleshooting the
IP Softphone 2050
The following sections describe various troubleshooting issues and
suggested remedy actions:
• “Connectivity problems” on page 94
• “Audio problems” on page 98
• “Reset conditions” on page 101
• “USB Headset problems” on page 101
• “Directory problems” on page 103
Connectivity problems
Communication server is unreachable
Symptom:
One of the following messages appears:
• Connecting...
• Server unreachable. Reconnecting in xx seconds.
• 802.1 QoS is not supported on your network.
Description:
These messages indicate that the connection with the communication
server cannot be established. The IP Softphone 2050 sets a random retry
time, after which it attempts to reconnect. This process repeats until the
IP Softphone 2050 successfully connects.
The “Connecting...” message appears briefly (or not at all) under the
following conditions:
• The communication server is running and reachable.
• The IP Softphone 2050 is directed to the correct IP address.