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Troubleshooting the IP Softphone 2050
95
The “Server unreachable” message appears when the IP Softphone 2050
encounters a problem contacting the communication server.
Potential causes:
• Network down
• Computer not connected to the network
• Invalid communication server settings in the Configuration Utility
• Invalid communication server settings in DHCP configuration
• Communication server down
Action:
• Ping another station on the network.
• Ping the communication server.
• Use the Server dialog box in the Settings window to verify the
communication server IP address and port number (for more
information, see “Server” on page 66).
• Verify correct configuration of the communication server. Check for
the following: an available port, an available license, and for correct
security.
Connection is reinitializing
Symptom:
The following message appears: “Connection Established.
Reinitializing...”
Description:
This message appears after the IP Softphone 2050 establishes a
connection and sends a request to the communication server to resume
connection. The communication server is expected to reply to this
request. Some communication servers direct the IP Softphone 2050 to
various subcomponents, causing this message to appear two or three
times in rapid succession during a normal startup.