Filter
Top Products
Message Notification
DSX Feature Handbook IntraMail Features ◆ 73
IntraMail
Features
Message Notification
Description
Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the
user know when there are new messages in their mailbox. When Message Notification is on, a subscriber
who is out of the office does not have keep calling their mailbox remotely to find out if they have new mes-
sages. IntraMail will let them know automatically. Notification can call extensions, local numbers, long dis-
tance numbers and digital pagers. When a Subscriber Mailbox user sets up Message Notification, they
choose from the following options:
❥ If Message Notification is enabled or disabled.
(Message Notification can only occur if it is enabled.)
❥ The time of day Message Notification should begin and end.
(Callouts will only occur between the begin and end times.)
❥ The type of device to which Message Notification will be calling.
(Message Notification can call a normal telephone number or a digital pager.)
❥ The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a security code for your mailbox before
enabling Message Notification.
How Message Notification Works to Normal Telephone Numbers
1. The subscriber activates Message Notification for their mailbox (see Operation below).
2. When the subscriber receives a new message, IntraMail dials the destination that should receive the Mes-
sage Notification.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num-
ber. If nothing is detected, the callout is considered unanswered.
3. If the recipient answers, IntraMail plays the notification message (“Hello, I have a message for”) and
asks the recipient to dial 1 to log onto their mailbox. The recipient hears the notification message if:
- They say “Hello” after answering the callout, or
- The system receives answer supervision from the telco after the recipient answers the call.
(Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after
answering the callout – without saying “Hello”.), or
- The notification is to a system extension.
4. Once the recipient logs onto the mailbox, the notification is considered acknowledged and will not reoc-
cur until the subscriber receives new messages.
5. If the recipient doesn’t answer, the system will retry the callout number. After completing the pro-
grammed number of callout attempts, Message Notification will stop.
6. Once the notification process begins, a new message does not restart the process if it is already in
progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of call-
out attempts is reached), the next new message will restart the process.
How Message Notification Works to Digital Pager Numbers
1. The subscriber activates Message Notification for their mailbox (see Operation below).
2. When the subscriber receives a new message, IntraMail immediately dials the pager service.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num-
ber. If nothing is detected, the callout is considered unanswered.
3. After the pager service answers, IntraMail sends a dial string which causes the pager display to show the
subscriber’s mailbox number as well as the number of new messages in the mailbox.
- The notification is considered acknowledged if the recipient logs onto the mailbox. Notification
will not reoccur until the subscriber receives new messages.
Dials a telephone number to let the recipient know there are new messages in their mailbox.