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Conversation Record
DSX Feature Handbook IntraMail Features ◆ 39
IntraMail
Features
Conversation Record
Description
Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which
they can review later on. Conversation Record can be helpful when an extension user is on a call that
involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as
the call progresses, the user can record the conversation and carefully review it later on. IntraMail broadcasts
a beep and a voice prompt to the callers as Conversation Record begins. After calling their mailbox, the sub-
scriber can save, edit, or delete the recorded conversation.
Conversation Record Key for a Co-worker’s Mailbox
Your extension or DSS Console can have Conversation Record keys for co-worker’s mailboxes. While on a
call, you can press the key to record your conversation directly into a co-worker’s mailbox. You can set up
the key to record into any valid Subscriber Mailbox (including Group Mailboxes programmed as Subscriber
Mailboxes). This could help a dispatcher, for example, that wants to record a conversation with a client right
into the responsible technician’s mailbox.
Your extension can have multiple Conversation Record keys, each associated with a different mailbox.
Allows an extension user to record their active call as a message in their mailbox.
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws
require some form of notification to all parties to a telephone conversation, such as using a beep tone or
other notification methods or requiring the consent of all parties to the telephone conversation, prior to
monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.