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Call Forward to a Mailbox
30 ◆ IntraMail Features DSX Feature Handbook
Call Forward to a Mailbox
Description
A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for-
warding destination, the user just presses their V-MAIL key instead. With Call Forward to a Mailbox, the sub-
scriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with
Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unan-
swered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox
The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call For-
warded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or
default mailbox greeting.
An extension user can forward their calls to their mailbox.
Dialing Options while Listening to a Subscriber Mailbox Greeting
Next Call
Routing Mailbox
Dialing Option Digit
Dialed
Action
Undefined No 0 Caller hears, “That is an invalid entry,” and
the greeting repeats, and the caller is
prompted to leave a message.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Routing Mailbox)
No 0 Caller follows 0 action in Next Call Routing
Mailbox.
1-9 Caller hears, “That is an invalid entry,” the
greeting repeats, and the caller is prompted to
leave a message.
# Caller routes to the Next Call Routing Mail-
box and hears its Instruction Menu.
* Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Routing Mailbox)
Yes 0 Caller follows key’s action in Next Call Rout-
ing Mailbox.
1-9
# Caller routes to the Next Call Routing Mail-
box and hears its Instruction Menu.
* Caller skips greeting and can immediately
start recording.