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Automated Attendant, Built-In
DSX Feature Handbook IntraMail Features ◆ 25
IntraMail
Features
Automated Attendant, Built-In
Description
The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail
is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes
(001-008) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction
Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other
Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail
ports, allowing it to process two calls simultaneously.
The Built-In Automated Attendant does not provide voice mail.
Just like the full featured IntraMail Automated Attendant, the Built-In Automated Attendant can answer out-
side calls on each line according to the time of the day and day of the week that the call is ringing. After
answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and
provides them with dialing options.
Operation
Provides built-in call answering capability when IntraMail is not installed.
For the full-featured IntraMail Automated Attendant that automatically answers incoming calls,
plays an Instruction Menu message, and provides dialing options to callers, see Automated
Attendant
(page 24).
Using the Built-In Automated Attendant
For the outside caller:
1.
After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.