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Announcement Mailbox
DSX Feature Handbook IntraMail Features ◆ 15
IntraMail
Features
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:
❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu (page 53) for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table (page 41) for more.
❥ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
❥
After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
Operation
Play a pre-recorded announcement to callers.
Recording an Announcement Mailbox Message
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)
Access System Administrator options.
[System Admin] - [N/A]
A (2)
Select Announcement Mailbox message.
[Announcement] - [Annc]
Enter the Announcement Mailbox number.
L (5)
Listen to current Announcement Mailbox message.
[Listen] - [Lstn]
#
Exit listen mode.
R (7)
Record a new Announcement Mailbox message.
[Record] - [Rec]
Record message.
*
Pause or restart recording.
[Resume] - [Resume]
[Pause] - [Pause]
E (3)
Erase recording.
[Cancel] - [Cancel]
#
Exit recording mode.
[Done] - [Done]
E (3)
Erase the Announcement Mailbox message.
[Erase] - [Erase]
#
Go back to the System Administrator options.
[Exit] - [Exit]
#
Go back to the System Administrator options.
[Exit] - [Exit]
0
Plays Help message.