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Directory Dialing
44 ◆ IntraMail Features DSX Feature Handbook
Dialing Options Available while Entering a Name
The following table shows the dialing options available to the caller while they are entering a name into a
Directory Dialing Mailbox.
❥
By default, the caller can dial the digs 2-9 to enter the name or dial # to return to the Automated Attendant.
❥
If a Next Call Routing Mailbox is specified, the caller can dial the digits 2-9 to enter a name, dial 0 to follow
the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Name Entry Options
(Options available while entering a name)
Dialed Digit Next Call Routing Mailbox Setting Action
1
N/A Entry is ignored.If no additional digits are dialed, repeats the Direc-
tory Dialing Message (to make a new name entry) up to twice and
then hangs up.
2-9
N/A Interprets the digit as a letter and waits 6 seconds for additional input
(i.e., more letters or a # to conclude name entry). If no additional dig-
its are dialed, repeats the Directory Dialing Message (to make a new
name entry) up to twice and then hangs up.
0
UND (Not assigned) Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
1-16 (valid Call Routing Mail-
box)
Caller routes according to the 0 action of the Next Call Routing Mail-
box’s Dial Action Table.
*
N/A Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
#
UND (Not assigned) Routes to the Automated Attendant (i.e., back to the Call Routing
Mailbox that initially answered the call).
1-16 (valid Call Routing Mail-
box)
Routes to the Next Call Routing Mailbox and plays that mailbox’s
Instruction Menu.
Timeout
N/A Repeats the Directory Dialing Message (to make a new name entry)
up to two times and then hangs up.