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Leaving a Message
54 ◆ IntraMail Features DSX Feature Handbook
Leaving a Message
Description
An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is
busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communi-
cate with co-workers that avoids post-it notes, message pads, and unnecessary email.
Additional Options While Leaving a Message
The following chart shows the additional dialing options a caller may have while listening to the mailbox
greeting prior to leaving a message. What happens depends on the setting of the Next Call Routing and Dial-
ing Option options.
Leave a voice message in a mailbox from inside or outside the company.
Dialing Options While Leaving a Message
Next Call
Routing Mailbox
Dialing Option
Digit
Dialed
Action
Outside Call Intercom Call
Undefined No 0 Caller hears, “That is an invalid entry,” and the
greeting repeats.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately start
recording.
1-16 (valid Call
Routing Mailbox)
No 0 Caller follows 0 action
in Next Call Routing
Mailbox.
Caller hears, “That is
an invalid entry,” and
the greeting repeats.
1-9 Caller hears, “That is an invalid entry,” and the
greeting repeats.
# Caller routes to the
Next Call Routing
Mailbox and hears its
Instruction Menu.
IntraMail hangs up.
* Caller skips greeting and can immediately start
recording.
1-16 (valid Call
Routing Mailbox)
Yes 0 Caller follows key’s
action in Next Call
Routing Mailbox.
Caller hears, “That is
an invalid entry,” and
the greeting repeats.
1-9
# Caller routes to the
Next Call Routing
Mailbox and hears its
Instruction Menu.
IntraMail hangs up.
* Caller skips greeting and can immediately start
recording.