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IntraMail Feature Glossary
12 ◆ IntraMail Features DSX Feature Handbook
Getting Recorded Help
If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.
• See Getting Recorded Help (page 49) for more.
Voice Mail
Greeting
A Subscriber Mailbox user can record up to three separate
greetings and make any one of the three active. Caller’s to
the user’s mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
• See Greeting (page 50) for more.
• Also see Auto Attendant Do Not Disturb in this glos-
sary.
Voice Mail
Guest Mailbox
An outside party can have their own mailbox for receiving
and sending messages.
• See Guest Mailbox (page 52) for more.
Voice Mail
Instruction Menu
The Instruction Menu is the announcement that plays to
Automated Attendant callers. Normally, the Instruction
Menu provides callers with the Automated Attendant dial-
ing options.
• See Instruction Menu (page 53).
Automated Attendant
Leaving a Message
Leave a voice mail message in a co-worker’s mailbox.
• See Leaving a Message (page 54).
Voice Mail
Listening to Messages
While or after listening to a message, an extension user has
many message handling options from which to choose.
• See Listening to Messages (page 56) for more.
Voice Mail
Log Onto Voice Mail
An extension user can press a key to log onto (access)
their IntraMail mailbox.
With Remote Logon, an employee calling through the Auto-
mated Attendant can dial a single digit followed by their own
mailbox number to remotely log onto their mailbox.
• See Log Onto Voice Mail (page 59) for more.
Voice Mail
Mailbox Name
A mailbox caller can hear the extension user’s prerecorded
name instead of their mailbox number.
• See Mailbox Name (page 61) for more.
Voice Mail
Mailbox Options Menu
Sub-menu of a subscriber’s Main Menu that provides
access to the Auto Time Stamp, Mailbox Security Code
Delete, and Message Notification features.
• See Mailbox Options Menu (page 63) for more.
Voice Mail
Mailbox Security Code Delete
The System Administrator can delete the security code for
any mailbox, effectively unlocking it.
• See Mailbox Security Code Delete (page 64) for more.
• Also see Security Code in this glossary.
Maintenance
Main Menu
The IntraMail options available to an extension user when
they log onto their mailbox.
• See Main Menu (page 65) for more.
Voice Mail
Name Description Usage