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Directory Dialing
DSX Feature Handbook IntraMail Features ◆ 45
IntraMail
Features
Dialing Options Available when more than one Employee has the Entered Name
If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee
to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name
matches, or dial 4 to hear additional name matches.
❥ By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.
❥
If a Next Call Routing Mailbox is specified, the caller can also dial * to make a new entry, dial 0 to follow the
0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox
.
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
Dialed Digit Next Call Routing Mailbox Setting Action
1-3
N/A Route to the respective extension from the list of up to three
announced matches.
4
N/A If more than three matches for the entered name are found, provides
access to the next set of three matches.
5-9
N/A Plays “That is an invalid entry” and repeats the list of announced
matches each time the caller dials the digit.
0
UND (Not assigned) Plays “That is an invalid entry” and repeats the list of announced
matches each time the caller dials the digit.
1-16 (valid Call Routing Mail-
box)
Caller routes according to the 0 action of the Next Call Routing Mail-
box’s Dial Action Table.
*
N/A Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
#
UND (Not assigned) Routes to the Automated Attendant (i.e., back to the Call Routing
Mailbox that initially answered the call).
1-16 (valid Call Routing Mail-
box)
Routes to the Next Call Routing Mailbox and plays that mailbox’s
Instruction Menu.
Timeout
UND (Not assigned)
Repeats the list of announced matches (up to two times). If no
response, r
epeats the Directory Dialing Message (to make a new
name entry) up to three times and then hangs up.