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913.0 Using TalkSwitch
3.7.2 Using Call Back
The Call Back feature allows you to initiate TalkSwitch to call you at a specified
telephone number. This gives you access to any of the following:
• Call Bridge
• Local Extensions, Remote Extensions and Extension Ring Groups
• Voicemail
• Configuration settings
Using Call Back involves '3' easy steps:
1. You call your TalkSwitch telephone number to activate Call Back.
2. You answer and accept the Call Back. (TalkSwitch calls you back within 30
seconds.)
3. At the Auto Attendant you can: choose to perform Call Bridge, dial any
extension, access and retrieve voicemail or configure TalkSwitch.
Activating Call Back:
There are two ways to activate Call Back, Prompted and Auto activation:
1.
Using 'Prompted Call Back' Activation:
From your out-of-office location, dial
a TalkSwitch telephone number ('Main' or 'Distinctive Ring'). Let the line
ring until the Auto Attendant answers your call and then dial '6' on the tele-
phone keypad. If you have enabled password protection you will be asked to
supply your password and TalkSwitch will then offer a series of prompts. Now
you can either enter 1 and hang up to initiate the Call Back or, if you need to
enter a new Prompted Call Back number, enter 2 to access the Prompted Call
Back settings then follow the prompts.
For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number
entered. If you do not have the Auto Attendant set to answer a line, a generic
TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access
the Call Back settings.
2.
Using 'Auto Call Back' Activation:
From your out-of-office location, dial one
of the Call Back telephone numbers that has been pre-configured for Auto
Call Back activation. Let the line ring at least once, but no more than three
times and then hang-up (before the call is answered). Within 20
seconds, TalkSwitch will dial your Auto Call Back number.
It is important to remember that all the Call Back settings must be pre-configured
before using Auto Call Back. Please be sure that the Auto Attendant for the line using
Call Back does not answer before 4 rings.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 91