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46 TalkSwitch User Manual
In the “At the Auto Attendant, perform the following actions:” section:
For each Auto Attendant, you can configure how you want TalkSwitch to handle calls
when a caller selects '0, 1, 2, 3, 4, 5', makes 'no selection' or if a 'fax call is
detected'.
If the caller selects ‘0’:
If the caller presses '0' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
If the caller selects
'
1
'
:
If the caller presses '1' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
You may wonder how a caller can press just ‘1’ or dial extension ‘111’ at the
Auto Attendant and the system understand what it is supposed to do.
TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If
another digit is not received, then TalkSwitch will follow the action set for the
digit ‘1’.
If the caller selects
'
2
'
:
If the caller presses '2' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If
another digit is not received, then TalkSwitch will follow the action set for the
digit ‘2’.
If the caller selects
'
3
'
:
If the caller presses '3' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If
another digit is not received, then TalkSwitch will follow the action set for the
digit ‘3’.
If the caller selects
'
4
'
:
If the caller presses '4' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
If the caller selects
'
5
'
:
If the caller presses '5' at the specified Auto Attendant, TalkSwitch can
perform no action, or, route the call to any Local or Remote Extension, Ring
Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 46